Customer Service Policy

At Talkingcups, we are committed to providing a professional, reliable, and friendly customer service experience for every customer and wholesale buyer. As a wholesale drinkware brand, we understand that boutiques, gift shops, cafés, lifestyle stores, home goods retailers, and online stores need clear communication, dependable order support, and helpful after-sales service.

Our customer service policy is designed to make your purchasing experience simple, smooth, and trustworthy from the moment you browse our products to the time your order arrives.

1. Our Customer Service Commitment

Talkingcups focuses on offering stylish cups, mugs, tumblers, and retail-ready drinkware suitable for boutiques, cafés, gift shops, lifestyle stores, home goods shops, and online retail businesses. We aim to support our customers with clear product information, careful order handling, and timely assistance.

Whether you are placing a single order, preparing a wholesale purchase, or asking about product details, our team is here to help you shop with confidence.

2. Contact Information

If you have any questions about products, orders, shipping, returns, refunds, wholesale cooperation, or after-sales support, you can contact us by email.

Email: support@talkingcups.com

Website: talkingcups.com

Please include your order number, product name, and a clear description of your question when contacting us. This helps our customer service team review your request more quickly and provide a more accurate response.

3. Response Time

We do our best to respond to customer inquiries as soon as possible. Most messages are reviewed and answered within a reasonable business response time.

During busy periods, high order volume, or peak seasons, response times may be slightly longer. We appreciate your patience and will always try to provide helpful support as quickly as we can.

4. Product Support

Our team can assist with product information, drinkware details, material questions, capacity information, color options, usage guidance, wholesale sourcing needs, and general product support.

If you are purchasing for a café, boutique, gift shop, lifestyle store, home goods shop, or online retail business, we can help you better understand which cups, mugs, tumblers, and drinkware products may fit your store collection.

5. Order Support

After you place an order, our team will usually process it within 1–3 business days. Estimated delivery time is usually 6–12 days after shipment.

If you need help checking order details, updating shipping information before shipment, or understanding the order process, please contact us as soon as possible. Once an order has already been processed or shipped, changes may not always be possible.

6. Shipping Support

Talkingcups offers free shipping on all orders, and all product prices are displayed in USD. If your package is delayed, missing, or showing unusual tracking activity, please contact our customer service team for assistance.

We will review the available shipping information and do our best to help you understand the delivery status. Please make sure your shipping address and contact information are accurate before completing your order.

7. Return and Refund Support

We support a 60-day return policy and free returns for eligible orders. Refunds are usually processed within 5–10 business days after the return or refund request has been approved.

If you need to request a return or refund, please contact us by email with your order number, product details, and the reason for your request. For damaged, incorrect, or defective items, clear photos of the product and packaging may help us review the issue faster.

8. Damaged or Incorrect Items

If you receive a damaged, incorrect, or defective item, please contact us as soon as possible. We will carefully review the situation and provide a suitable solution based on the order details.

Depending on the issue, we may offer a replacement, refund, return support, or another reasonable solution. Our goal is to help customers resolve order problems in a fair and professional way.

9. Wholesale Customer Support

As a wholesale-focused drinkware brand, Talkingcups values long-term cooperation with retailers and business buyers. We understand that wholesale customers need dependable products, clear communication, practical pricing, and reliable service support.

If you are sourcing cups, mugs, tumblers, or drinkware products for resale, café shelves, boutique displays, gift sections, lifestyle stores, seasonal collections, or online inventory, our team is ready to assist with order questions, product selection, and wholesale cooperation needs.

10. Customer Responsibility

To help us provide better service, customers should provide accurate order information, shipping address, contact details, and any necessary photos or descriptions when reporting an issue.

Incomplete or incorrect information may delay order processing, shipping updates, return handling, refund review, or customer service support.

11. Our Service Goal

Our goal is to make every customer feel supported before, during, and after purchase. Talkingcups is dedicated to offering stylish, practical, and retail-ready drinkware with a smooth wholesale shopping experience.

Thank you for choosing Talkingcups. We appreciate your trust and look forward to supporting your store with cups, mugs, tumblers, and everyday drinkware products your customers will enjoy.