Refund Policy

At Talkingcups, we want every customer and wholesale buyer to feel confident when purchasing from our store. We carefully select and prepare our cups, mugs, tumblers, and drinkware products to support boutiques, gift shops, cafés, lifestyle stores, home goods retailers, and online stores.

If you are not fully satisfied with your order, our customer service team is here to help. Please review our return and refund policy below before submitting a return request.

1. 60-Day Return Policy

We offer a 60-day return policy. This means you may request a return within 60 days after receiving your order.

To be eligible for a return, the item should be unused, clean, in its original condition, and returned with its original packaging when possible. Products should be suitable for review and return processing.

2. Free Returns

Talkingcups supports free returns for eligible orders. Our goal is to provide a simple and worry-free purchasing experience for wholesale buyers and retail businesses.

If your return request is approved, our customer service team will provide return instructions and assist you with the next steps.

3. How to Request a Return

To request a return, please contact us at support@talkingcups.com with your order information and the reason for your return request.

Please include your order number, product name, product quantity, and a clear description of the issue. If the item arrived damaged, incorrect, or defective, please include clear photos of the product and packaging so our team can review your request more quickly.

4. Damaged, Incorrect, or Defective Items

If you receive a damaged, incorrect, or defective product, please contact us as soon as possible. We will carefully review the issue and provide support based on the order situation.

For damaged drinkware items, clear photos of the item, packaging, and shipping box may be required. Once the issue is confirmed, we may offer a refund, replacement, return support, or another suitable solution.

5. Refund Processing Time

After your return is received and approved, refunds are usually processed within 5–10 business days. The exact time may vary depending on your payment provider or bank processing time.

Refunds will generally be issued to the original payment method used for the order. Once the refund has been processed, you may receive confirmation by email.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@talkingcups.com. We will try our best to assist before the order is processed or shipped.

Once an order has already been prepared or shipped, cancellation may not always be possible. In that case, you may request a return after receiving the order.

7. Product Condition Requirements

Returned products should be unused, clean, and in original condition. Cups, mugs, tumblers, and drinkware items should not show signs of use, stains, odors, chips, cracks, scratches caused after delivery, improper cleaning, or customer-caused damage.

Items that are used, damaged after delivery, missing necessary information, or returned without approval may not be eligible for a full refund.

8. Wholesale Order Support

As a wholesale-focused drinkware brand, we understand that many customers purchase products for resale, café retail shelves, boutique displays, gift sections, lifestyle stores, home goods shops, seasonal collections, and online inventory.

If there is any issue with your wholesale order, please contact our customer service team. We will review your request carefully and work with you to find a fair and practical solution.

9. Contact Us

If you have any questions about returns, refunds, damaged items, incorrect orders, cancellations, or wholesale order support, please contact us at:

Email: support@talkingcups.com

Website: talkingcups.com

Thank you for choosing Talkingcups. We are committed to providing stylish cups, mugs, tumblers, and drinkware products with a reliable wholesale shopping experience.