Privacy Policy

At Talkingcups, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, contact us, or use our services.

Talkingcups is a wholesale drinkware brand offering cups, mugs, tumblers, and retail-ready drinkware for boutiques, gift shops, cafés, lifestyle stores, home goods retailers, and online stores. We use customer information only to provide a better shopping, order, shipping, and customer service experience.

1. Information We Collect

When you visit our website or place an order, we may collect information necessary to process your purchase and provide customer support. This may include your name, email address, shipping address, billing information, phone number, order details, payment confirmation information, and communication records.

We may also collect basic website usage information, such as pages visited, products viewed, browser type, device information, shopping cart activity, and general site activity. This helps us improve our website, product presentation, customer experience, and wholesale service.

2. How We Use Your Information

We use your information to process orders, arrange shipping, provide order updates, respond to customer service requests, manage returns and refunds, improve our website, and support wholesale customers with product sourcing and order-related questions.

Your information may also be used to help us prevent fraud, maintain website security, improve store performance, and communicate important information about your order or account activity.

3. Order and Shipping Information

To complete your order, we may use your shipping and contact information to prepare, process, and deliver your products. Talkingcups usually processes orders within 1–3 business days, with estimated delivery in 6–12 days.

Accurate order information helps us provide a smooth wholesale shopping experience for boutiques, gift shops, cafés, lifestyle stores, home goods retailers, and online sellers.

4. Payment Information

Payment information is processed through secure payment services. Talkingcups does not store complete payment card details directly on our website. Payment-related information is used only for order completion, refund processing, and payment verification when necessary.

All products and order amounts on our website are displayed in USD.

5. Cookies and Website Technology

Our website may use cookies and similar technologies to improve browsing experience, remember preferences, analyze website performance, and support basic store functions such as shopping cart activity and checkout.

You may adjust your browser settings to refuse or remove cookies. However, some website features may not work properly if cookies are disabled.

6. Sharing of Information

We do not sell your personal information. We may share necessary information with trusted service providers who help us operate our website, process payments, fulfill orders, deliver packages, manage customer service, or improve store performance.

These service providers only receive the information needed to perform their services and are expected to handle customer information responsibly.

7. Customer Communication

When you contact Talkingcups, we may keep records of your messages to better assist with orders, returns, refunds, product questions, wholesale cooperation, and customer service needs.

We may contact you by email regarding order confirmation, shipping updates, customer support, refund status, or other service-related matters.

8. Data Protection

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. While no online system can be guaranteed completely secure, we work to maintain a safe and reliable shopping environment for our customers.

Customers are encouraged to use accurate contact information and protect their account or payment details when shopping online.

9. Data Retention

We may retain order information, customer service records, and related business information for as long as needed to provide service, manage orders, process refunds, resolve disputes, improve our operations, and maintain business records.

If you would like to request updates or deletion of certain personal information, you may contact us by email.

10. Your Choices

You may contact us to request access, correction, or deletion of your personal information where applicable. You may also choose not to provide certain information, but this may limit our ability to process orders, provide shipping, or respond to customer service requests.

If you receive marketing-related communication from us, you may request to stop receiving such messages at any time.

11. Children’s Privacy

Our website and products are intended for business buyers and general retail customers. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

12. Updates to This Policy

Talkingcups may update this Privacy Policy from time to time to reflect changes in our website, services, operations, or customer support process. Updated content will be posted on this page when changes are made.

13. Contact Us

If you have any questions about this Privacy Policy, your personal information, order privacy, or customer service support, please contact us at:

Email: support@talkingcups.com

Website: talkingcups.com

Thank you for choosing Talkingcups. We value your trust and are committed to protecting your privacy while providing stylish cups, mugs, tumblers, and drinkware products for wholesale and retail business needs.